Valley Art - where classic class meets African sunshine

Warranty

The finish on our floor cloths is durable and flexible. It is water-based, and therefore will react to soaking water. Occasional water spills that are wiped away in a reasonable amount of time will not affect the floor cloth. Water pools allowed to stand on the surface will result in a "cloudy" spot, which will disappear on its own in about an hour. Total saturation by flooding (see below) will result in permanent damage.
Our clothsare made for everyday use, and for two years we guarantee your mats to be stain free within the parameters of this warranty. We are confident our floor cloths will perform beautifully for many years. For two years after purchase, if a floor cloth stains, we will replace it at no charge within the parameters of this warranty. Validation of the warranty may be required for replacement. The purchase receipt may be required at our discretion, and we may choose to offer a replacement from our current inventory.
This limited guarantee is offered with the following parameters:
• Stain resistant to normal food particles. Stains resulting from chemicals, paint, cleaners, mildew or other non-food items are not covered in this warranty.
• Not meant to be a plate. Do not put food directly on the mat.
• Can handle temperatures suitable for human consumption. They are not meant to be a hot pad.
• Should not be used as a cutting surface.
• Are made for indoor use. Do not leave out in the rain, or outdoors overnight.
• Resistant to pet accidents, but our guarantee does not extend to pet damage.
• Cloths that are damaged (curled) by repeated butting up against a cabinet or wall are not covered by our warranty. These mats should be affixed to the floor at original installation by under padding or double-faced tape. *Curling can usually be repaired.
• Cloths that are damaged by doors having inadequate swing clearance, and therefore scrapping the cloth are not covered by our warranty.
• Cloths that are damaged by sharp objects - high heels, knives or other household items are not covered
• Normal wear-and-tear evidence is to be expected, and is not considered a flaw, and is not covered by replacement warranty.
• FLOODING, whether indoors (plumbing malfunction) or outdoors (rain, dew) flooding and saturation will cause damage to a floor cloth, AND is not covered by our warranty. *Should this happen you may lessen the damage by immediately :
• drying the floor cloth front and back.
• Then hang it on a clothes line until it is completely dry throughout. Do not fold or drape or roll the floor cloth. Complete drying may take 3 to 4 days. If it is stained after the drying, that is permanent.
Any item installed in a well trafficked home will show signs of wear. Our cloths will also. They will wear much like a fine piece of leather. They are not made to have a glass smooth surface. You may see variations on the surface. These variations do not affect the durability of the product. Cleaning is best done with a water damp mop. A nylon or plastic type scrubber may be used gently if necessary. Strong cleaners should be avoided. Scuff marks usually clean off, but paste wax can make stubborn scuff marks go away.
Our cloths may be repaired (subject to specific damage) and/or reconditioned. We offer this service free of charge, and ask that the customer pay only shipping.
Validation of the warranty will be required for replacement. If replacement is requested, we will ask for specific information about the event that caused the failure. This will include the conditions under which occurrence happened, how was the mat being used, what specific conditions caused the damage. The occurrence should be able to be duplicated in our studio according to the customer's guidelines. If the failure cannot be duplicated, we reserve the option to not validate this warranty.
This warranty may be edited at any time. Please consider the most recent version of the warranty when making decisions.

FAQ

If you have further questions, please contact us for more information.
How to clean your floor cloth
Simply wipe down with a damp cloth or mop, do not submerge in water. Do not leave spilled food or drinks to dry, they might be more difficult to clean – try to clean as soon as possible.
Are the floor cloths suitable for heavy traffic areas and animals?
Yes they are. The multiple layers of protection gives you the peace-of-mind to allow your family and your pets free reign when walking on them, although high heels and stiletto heels will damage the cloth, try to avoid sharp objects penetrating the surface.
Do floor cloths need an under felt or matting?
We recommend you place a thin layer of protection between the cloth and the floor. They should not slip on smooth surfaces, but prevention is better than cure.
Will the edges curl?
Floor cloths are designed with a durable turned-over edge. This usually prevents curl, but if it is butted up against a cabinet, door or other obstruction it will cause curling. DO NOT bend the cloth in an opposite direction, contact us for instruction on how to correct this.
Do we offer a guarantee?
All our floor cloths come with a 2-year-every-day-use warranty. We will replace the cloth should there be a manufacture flaw, this is subject to sight of damage.

Returns

Please read the following information carefully. Our refund period is 48 hours beyond payment of your purchase. After 48 hours, we will correct or replace any item we make and reship at our expense.
The steps to follow for a return:
1. Required: Send us several pictures from different angles of the issue. Wait for our response. We may be able to instruct how to correct the issue.
2. Required: Include with your picture/s, the form below with detailed information.
3. If, after submitting your information, we do not have a solution to solve the issue, we will authorise your return.
We want you to be happy with your purchase. But occasionally something goes wrong. The first step in correcting an issue is to send us a picture. We may be able to tell you how to correct the issue without shipping the item back. Should you feel you need to return an item, please complete the form below first. We will call you with shipping instructions.
DO NOT SHIP TO US without prior authorisation. Unauthorised packages will be refused. Authorisation is requested by submitting the a picture and the form below, and receiving an authorisation phone call from us. Articles may be damaged or destroyed if we are not available to receive your package. Our warranty may be voided for UNAUTHORISED RETURNS. DO NOT bring an item to an art fair where we are exhibiting without prior authorisation. Frequently, we do not have space to STORE OR TRANSPORT an additional item while at a show.
Before you ship: Mark with small pieces of masking tape the area/s of concern on your cloth. This helps us determine if anything additional has happened during shipping. DO NOT FOLD OR ROLL for shipping WITHOUT PRIOR INSTRUCTION.
It is IMPORTANT that a returning item be packaged in the same way as it was received. If you do not have the original packaging, we will instruct you how to package the product. Our warranty can be voided if a returned item is packaged causing additional damage. Floor cloths should never be rolled smaller than a 30 cm diameter. This will damage the floor cloth. Folding will cause damage.
If Our Warranty has been voided for any reason, the customer will be billed for the repair work.
If your items are still under warranty and have failed in some way, and the above guidelines have been followed for returns, we will replace or correct them for same item/same colour and design (there will be no alteration to these parameters on returned cloths). Replacement or correction will be based on our decision.

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